Terms & Conditions

1. Acceptance

By applying, opening an invitation link, paying through checkout, claiming an account, signing in, or using Driven, you agree to these Terms & Conditions and to the Privacy Policy.

If you use Driven for someone else or an organization, you confirm that you have authority to accept these terms for that person or organization.

2. Eligibility and Program Fit

Driven is intended for adults who are at least 18 years old. The program is application-based, and acceptance into the program is not guaranteed.

Driven may approve, decline, waitlist, request follow-up from, or offer a different path to any applicant based on program fit, capacity, safety, payment status, or operational needs.

3. Accounts and Access

Driven accounts use passwordless email sessions and Google sign-in. You are responsible for using an email address you control and for protecting access to that email or Google account.

Payment can happen before account creation. A paid plan may be linked to one verified Driven account through the claim flow. Do not transfer, sell, share, or attempt to claim a payment that does not belong to you.

4. Program Services

Driven may provide application review, a personalized plan, a vision contract, daily actions, goals, journaling, counselor messaging, sessions, reminders, and administrative support.

The exact services, cadence, counselor availability, plan length, and app features may vary by plan, invitation, counselor capacity, and product updates.

5. Coaching Boundaries and Emergencies

Driven is a coaching and mentorship product. It is not medical care, therapy, crisis support, legal advice, financial advice, or a substitute for licensed professional services.

Do not use Driven for emergencies. If you may hurt yourself or someone else, or if you need urgent help, call local emergency services. In the United States, you can call or text 988 for suicide and crisis support.

6. Payments, Subscriptions, and Cancellations

Payments are handled through Stripe Checkout or another approved payment provider. Driven does not receive or store your full card number.

Prices, plan length, billing cadence, taxes, and payment options are shown before checkout. Monthly plans may renew until canceled. Access to paid features may depend on an active, confirmed payment record.

A browser redirect after checkout does not prove payment. Driven confirms payment through server-side provider records before granting paid access or linking an account.

7. Participant Content

You keep ownership of the application answers, goals, journal entries, messages, signatures, and other content you submit to Driven.

You give Driven permission to use that content to operate the program, create and review your plan, provide coaching support, personalize your experience, maintain records, improve safety and quality, and comply with law.

8. Privacy and Communications

Driven handles personal information according to the Privacy Policy. Your application, plan, messages, journals, onboarding progress, and payment status may be visible to authorized Driven admins, assigned counselors, and service providers who need access to operate the program.

You agree that Driven may send transactional emails, sign-in codes, invitation emails, support messages, payment notices, and program reminders. You can control device notification permissions through your browser or operating system.

9. Acceptable Use and Suspension

Use Driven respectfully and lawfully. Do not harass others, upload unlawful content, impersonate anyone, interfere with the app, attempt unauthorized access, scrape private data, abuse support channels, or misuse counselor/admin information.

Driven may limit, suspend, or terminate access for nonpayment, suspected fraud, safety concerns, legal risk, violation of these terms, or behavior that interferes with the program or other participants.

10. Legal Terms, Changes, and Contact

Driven is provided as available and without a promise that it will be uninterrupted, error-free, or guaranteed to produce a specific personal, professional, health, financial, or life outcome.

To the fullest extent allowed by law, Driven and its owners, employees, contractors, counselors, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages. Where liability cannot be excluded, it is limited to the amount you paid to Driven for the service giving rise to the claim.

Unless applicable law requires otherwise, Delaware law governs these terms. Driven may update these terms as the product changes. Material updates will be reflected by a new effective date or a notice in the product.